Daylight Research Support Pages : Download Categories

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Help on Getting Help
Following are the help resources that are available to you along with tips on how to get the most out of them:

Daylight Explorer™ Help System: This is the help system that ships with your product. Access the help system by clicking the Help menu in the Daylight Explorer™ toolbar.

1. How To Topics: Expand the How To node in the Contents pane of the Help window and determine if there is a How To topic that addresses your issue. Keep in mind that many tasks in Daylight Explorer™ are done the same way. Therefore, if you see a topic that seems to address an issue similar to yours, it might be worth investigating.

2. Menu and Window Topics: All Daylight Explorer™ menus and windows have their own help topic. You can access these topics in the Help window by expanding the Reference node in the Contents pane. You can also access them directly by right-clicking a node in the Explorer indow and holding your mouse pointer over the Dynamic Help menu. These topics tell you what each menu does and provide a graphic of each window with numbered captions telling you how everything works.

3. Tutorials: There is an exhaustive series of tutorials on each of these topics: baskets, custom database queries, custom formatting, filtering, report creation and managing your ministries.

Daylight Research Website: This is the place to go if you could not find what you were looking for in the Daylight Explorer™ Help System or the help topic that you did find did not give you enough information.

1. Knowledge Base: The knowledge base will contain articles that clarify and/or update existing help topics and generally add to the body of knowledge about Daylight Explorer™.

a. Browsing the Knowledge Base: Click the Support menu in the Daylight Research website and then click the Knowledge Base Articles heading on the Support Options page. You are taken to the Article Categories page. Click the article category which seems the most promising and you will be taken to a list of articles that fall under that category.

b. Browsing the Most Popular Knowledge Base Articles Page: The Most Popular Knowledge Base Articles page does not break articles down into categories but lists them in the order of popularity.

c. Searching the Knowledge Base: Locate the Search field at the top of this website. Notice that, in the Search Type field, there is a Knowledge Base Text and a Knowledge Base ID option. If you have been referred to a specific knowledge base article by it's ID number, choose Knowledge Base ID and then enter just the number (without the KB prefix) in the Search field. If you are looking for a range of articles on a specific topic then select Knowledge Base Text and enter a word that you think will most likely yield the article that you are looking for.

2. Community Forums: The community forums are where you should go if you couldn't find help elsewhere and you need it quickly. Daylight Research staff will monitor forum threads continually each working day and try to reply to each post that asks for help. If you could not find help using the previous steps, it is quite likely that you will find it here on the same day.

a. Browsing Threads: Click the Support menu in the Daylight Research website and then click the Community Forums heading on the Support Options page. You are taken to the Forums page. In the Forums page click the forum that seems to offer the kind of information that you are looking for. You will be taken to the page that lists all of the discussion threads in that forum where you can scroll for a thread that seems to address your issue. If you find such a thread but have further questions, you can join in the discussion by clicking the Reply button.

b. Searching for Threads: Locate the Search field at the top of this website and, in the Search Type field, select Community Forums. Next, enter a key word that is likely to be found in the type of discussion that you are looking for and then click Search. Once you find your discussion thread, you can just gather the information that you need or reply, seeking further clarification. If you are viewing the BrowseThreads page which lists discussion threads in a particular forum, you will see a Search Within This Forum search box in the right-hand column of this website. You can use this search box to limit your search results to discussion threads only from within the forum that you are currently viewing.

c. Posting New Threads: If you can't find anything promising and you want to resolve your issue in the community forum section of this website, you should start a new thread. Go to the Forums page and click the most promising forum and then, in the page that you are taken to, click the New Thread button. You will then be taken to a page where you can explain your issue. It is a good idea to make the title of your post descriptive of your problem rather then giving a general title such as Help Needed. Months later, another user may have the same problem that you are having and providing a title that describes the problem will help him or her more quickly locate your thread and thus benefit from your work. Also, give as much detail as possible. This gives those who reply to your thread a better chance at solving your problem on the first try rather than having to ask for more information and thus delaying the resolution of your issue.

3. E-mail: If you still cannot find the help you need, you should send an e-mail message. To do this, go to the Contact Product Support page (or click the Contact Us button at the top of the left-hand column of this website and then click Product Support). Give us as much information and detail as possible. Please double-check your return e-mail address. If there is a mistake in it, we will have no way to get back to you. We will try to respond to e-mail support incidents within one working day.

Help on User Accounts
There are two types of Daylight Research user accounts:

1. Regular user accounts which you can create by clicking the New Account link in the Log In box at the top of this website. This account remembers the user information that you provide when you create the account and gives you full access to our knowledge base as well as the ability to post on our community forums.

2. Linked Accounts which are linked to your product license(s). In addition to the level of access that you get with your regular account, this account provides access to special services that are reserved for registered licensees such as certain downloads. When you receive your product you will either receive a new linked account or an existing regular account will be upgraded to a linked account.

Here are some suggested guidelines for managing your Daylight Research user accounts:

1. Remember your linked account. If several members of your church have set up accounts, remember which one is the linked account. When you receive your software, you will receive an e-mail message with your linked account information. Copy it and keep it in a safe place.

2. When you need to download files from the Daylight Research website, log in using the user name and password of the linked account. Otherwise, the download links that you are looking for will be disabled.
Please click the download category that best describes the type of download you are looking for.
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Category: Application Setup Files Description: The Daylight Explorer installation files. These are the files that you use to install your software.



Category: Support Files Description: Readme, Installation Instructions and License Agreement files.



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